FAQs

Group Insurance FAQ

Why did ASI select the current program partners?

To better serve our members, NASW Assurance Services selected a group insurance administrator, Association Group Insurance Administrators (AIGA), and group insurance company, The Hartford*.

One of the greatest benefits of having AIGA and The Hartford as our program partners, is our ability to provide improved group insurance benefits without increasing premiums.

*The Hartford is The Hartford Financial Services Group, Inc., and its subsidiaries, including issuing company Hartford Life and Accident Insurance Company.

What are the enhancements in this group insurance coverage?

Following are the various enhancements to the ASI group insurance program:

  • A Felonious Assault Benefit is added to our members’ term life and accidental death and dismemberment programs. At times, you’re inadvertently put in harms way as a social worker. If you’re a victim of an assault and are seriously injured or die, this new benefit provides you with an additional payment of up to $5,000;
  • A 10% Guaranteed Acceptance Inflation Guard Benefit for you, available every year for 10 years with our term life insurance program. Now, our term life insurance participants have the opportunity to increase your current benefit amounts by another 10% each and every year for the next 10 years guaranteed with no medical questions or exam provided you take advantage of the offer at the time it’s made. (Coming soon!)
  • A Guaranteed Minimum Disability Benefit for Specified Injuries for our long-term disability insurance participants that specifies a minimum amount of time you must be paid for these covered injuries. This gives you the comfort of a guaranteed starting point – no hassle, no arguments;
  • Increased Term Life Maximum Coverage for your spouse/domestic partner from $220,000 to $407,000;
  • And, best of all — these enhanced benefits are provided at no additional cost to you!

What are the enhanced benefits for my spouse or domestic partner?

Our program includes even greater enhancements in NASW’s sponsored term life benefits for your spouse / domestic partner:

  • Your spouse / domestic partner is able to keep his / her term life benefits even if you were to die or discontinue your protection;
  • Your spouse / domestic partner may get NASW sponsored term life protection even if you have chosen not to take any yourself;
  • Your spouse / domestic partner coverage does not automatically include coverage for children saving money for those without children or with ineligible children over age 25;
  • And, we are working on improvements to your children’s term life benefits, as well.

If I’m not currently enrolled in either of the term-life, long term disability or accident coverage, can I apply for enrollment at any time?

Absolutely, simply review the insurance product information on our website. You will find links to get more information, how to enroll, or whom to call for any of our insurance products. If you have any questions about any of the group insurance plans offered to you, simply call 800-355-3869.

Why do you say the Billing System is “Better-Than-Ever?”

You can receive a separate bill for each of your insurance products so that:

  • You can schedule each of your payments to be either monthly, quarterly, semi-annually or annually;
  • You can have one of your insurances paid out of a business account and another from your personal account;
  • You can pay one quarterly and another, monthly, semi-annually or annually;
  • You can have one paid automatically out of your checking account and, with another, have a bill sent to you.
  • And, if you prefer, you can receive a single billing statement. Simply call your Customer Care Center at 866-591-8267.

What if I prefer to “Go Green?”

You can go completely green by choosing paperless billing and payment options. Your billing system provides both Electronic Fund Transfer (EFT) and automated credit card payment options.

By choosing either of the electronic payment options, you will not receive any bills in the mail at all, and our environment will benefit. Even better, so will you. You’ll save yourself time and money. No more writing checks, licking stamps or mailing bills.

Can you tell me more about the group insurance program partners?

The Hartford* is a leading provider of life insurance and group benefits known for its financial strength and stability, and recently recognized as one of the world’s most ethical companies by The Ethisphere Institute. In business nearly 200 years, The Hartford supports programs that reflect values typically supported by social workers, for example, investing in communities that help those with disabilities and focusing on products for seniors as they age.

Association Group Insurance Administrator is a premier third party administrator specializing in serving association members for 50 years. They offer you multiple flexible billing options, licensed insurance representatives to assist you, and a convenient, single point of contact for all your group insurance questions and needs.

*The Hartford is The Hartford Financial Services Group, Inc., and its subsidiaries, including issuing company Hartford Life and Accident Insurance Company.

Whom do I contact when I have questions?

For group insurance questions, simply call 866-591-8267 for billing, insurance quotes, requests for changes to existing coverages, requests for applications or additional information. Or write to:

Association Group Insurance Administrators
P. O. Box 26450
Phoenix, AZ 85068

If you have group insurance claims questions or need to submit a claim, call 866-891-8267. Or, submit your group insurance claim to:

NASW Assurance Services
Group Insurance Administrators
P. O. Box 9060
Phoenix, AZ 85068-9060

All benefits are subject to the terms and conditions of the policy. Policies are underwritten by Hartford Life and Accident Insurance Company detail exclusions, limitations, reduction of benefits and terms under which the policies may be continued in force or discontinued.